ManagedServices

We’ll allow you more time to innovate.

We work to your business goals, culture and processes. Working with you, we will create your strategic IT roadmap and then undertake all process and operational enablement and support to keep your business productive, avoid downtime, minimise cyber threats and keep staff and core systems up and running.

Our solution allows IT to be more strategic and to set the digital and innovation agenda. Your staff has access to a dedicated and experienced support team who are focused on delivering a soution to their immediate operational needs and keeping your IT environment secure. IT teams can be smaller and can be deployed to focus on innovation and integrating technology solutions for the business.

What we’re known for.

0%
of support requests responded within SLA compliance
0%
of support requests resolved within SLA compliance

To us working to agreed SLAs is a given.  We will look for opportunities to improve the security, performance and scalability of your IT environment and infrastructure.  Keeping you regularly informed of areas to improve, trends and risks to mitigate is part of the working relationship.

Our Helpdesk offer in a nutshell.

  • Phone, remote and onsite support
  • 7am to 7pm Australia-wide, Monday to Friday
  •  Optional after-hours and weekend extended support hours
  •  Threat management monitoring
  •  Microsoft Operating system and defined application security and stability patching
  •  Defined third party application security and stability patching
  •  Ongoing maintenance of the end-user device through policies and tuning
  •  Ongoing monitoring of the end-user device performance and warranty status

Get in contact with us.