IT Managed Services

As your own IT department on demand, XCentral keeps its finger on the pulse of your IT operations.

As winner's of the 2015 Microsoft Australia Partners Awards for Managed Service we undertand it's all about anticipating, pre-empting and expertly responding to your IT challenges, so your systems keep humming 24/7. We provide enterprise-grade IT services for all levles of operations regardless of size, including pro-active monitoring, maintenance, dedicated technical support – remote, onsite and phone, with guaranteed service levels and capacity planning to support your changing needs.

We are happy to work as a wholly outsourced IT solution, or as a seamless extension of your in-house IT department. Either way, we take care of the day to day so your team has the freedom to focus on strategic projects and innovation.

Benefits of managed services

Proactive

Proactive monitoring and maintenance means less downtime and reduced risk as we spot potential issues before they become disruptive.

Scalable

Rather than relying on individuals in-house, XCentral provides a team available on demand to support business growth and changes.

Efficiency

Streamlines support management, workflow, documentation and regular reporting to identify and rectify common bottlenecks and risks.

Security

Automatically have the latest patches and protection against hackers, vulnerabilities, spam and viruses including third party applications.

Accountability

You have a team of trained engineers who are accountable to you – so no hassles with holidays, leave, knowledge sharing and staff retention.

Guaranteed Service Levels

Agreed response times, uptime levels, and workflow systems put you in control.

Dedicated Help Desk

Simplified support with a single point of contact for all requests and remote maintenance can sort most issues without an onsite technician.

Managed services for Small & Medium Size Businesses

With our finger on the pulse of your IT infrastructure, we can pre-empt your needs as they change and respond quickly should a problem arise.

We translate our years of enterprise-grade IT experience for Fortune 500 companies into effective solutions for small and medium size businesses. Following a comprehensive initial review of your IT environment, we run regular performance and security health-checks on all your machines and keep you in the loop with the results and any actions required.

Managed Services for Micro Businesses

Lots of people will willingly give you IT advice, but is it the right advice for your business? When it comes to technology, good help is hard to find. If you’re a micro business, finding the right long-term partner can be even tougher. That’s where XCentral can help.

Once we set you up with all the tools you need to be productive, we then become your own IT department on demand, delivering enterprise-grade IT advice and support with a model that works for you. Just like having ‘The IT Team’ on standby in a big corporate, one phone call or email to us and we can sort out issues and add new services.

Testimonials
Quote circle

Deborah Hutton
Media Personality

Thanks guys! I really appreciate how fast you get back to me every time. Friendly and responsive service seems to be rare in this industry. I’m particularly thrilled with the remote support.

XCentral in action Honan Partners

Problem

Having experienced outages, lack of remote access, and unstable performance from their onsite server, Honan Partners were feeling the pain of ongoing IT problems. They needed a total sourcing IT partner who could liberate them from the day-to-day burden of IT management, so they could focus on providing exceptional accounting services.

Solved

Taking a very consultative approach, XCentral designed and implemented a new fully-managed IT

infrastructure combining in-house and offsite cloud-based solutions.

The solution delivered fast and secure remote access, automated backups, standardised computer setups, proactive system maintenance and responsive support on demand – all the things needed to ensure a smooth and reliable IT operation. Since the move to XCentral over four years ago, there has not been a single outage.