XCentral

Our Not for Profit industry experience helps us understand your unique IT support needs.

XCentral understands the unique challenges faced by Not for Profits. We have helped some of the largest, down to the smallest organisations achieve their business goals by aligning the right technology and solutions.

Employee and volunteer engagement

Internal communications and the consistent availability of information are critical issues for Not for Profits as they often have a large volunteer workforce that is geographically dispersed, sometimes transient and often scaling according to organisations' activities. Also, their governance structures involving boards and committees as well as stakeholders and employees means that there are diverse information and communication needs all within the one organisation.

Powered by SharePoint Online, organisations will see
Increased communication
Improved processes and information sharing
Better engagement with staff and volunteers

79

allow volunteers to access informations online

Managing member relationships

Not for Profit based organisations are faced with issues such as managing complex relationships with members and other stakeholders, trying to become more customer-centric and also have a better understanding of member requirements
Empowered by Dynamics 365, Not for Profit organisations and associations have enterprise-wide access to a members’/donor data. This ‘single view’ of a member includes consolidation of profiling data, transactional information from back-end systems and full history of member interactions. Using Dynamics 365, Not for Profit organisations and associations can easily manage complex relationships, deliver consistent, high value interactions with members at every touch point and ultimately enhance their interactions through service excellence.

Hardware procurement

Sourcing and maintaining hardware assets is a key component of your IT strategy. That’s why you need a comprehensive IT lifecycle Management solution that helps maximise ROI from your technology investment.
We simplify the process of obtaining IT products and software by taking on the responsibility of IT procurement. Our ongoing strategic partnerships with the world’s leading technology vendors allow us to deliver best-of-class products.

30

could be saved by effective asset management

42

in support calls per PC

42

when an old PC needs repair

Support & Managed Services

With an increasing reliance on technology, not-for-profits need reliable IT support to ensure services are delivered to the community.
Part of our responsibility as your managed IT service provider is to proactively manage, maintain and support your servers, network and equipment. This includes ensuring that your IT risks are reduced through monitoring and maintenance.
Our experienced technology consultants can provide strategic advice, so you can invest in the right systems and make the most of your data and information.

Scalable

Because of the flat fee pricing model, your monthly bill is calculated based on the number of members you have, and therefore your pricing can scale in either direction based on the size management necessary for your organisation.