Helpdesk

Helpdesk

Focus on your customers while we take care of your business

We operate as an extended organisation that shares your business goals and guides you through a strategic IT roadmap while you focus on what really matters: your customers.

Our main objective is to improve the performance and scalability of your infrastructure, guiding its evolution over time through the optimisation of the main IT processes and the consequent reduction in the number of incidents. By taking over your helpdesk heave lifting and daily maintenance routines to our team of experts, you’ll have a single point of contact for every need for maintenance and assistance, beyond suppliers and service providers.

Why choosing XCentral's Helpdesk? Let's speak numbers

95

% of support requests

resolved within SLA compliance
98

% of support requests

responded within SLA compliance

Our Helpdesk offer in a nutshell

  • 7am to 7pm Australia-wide, Monday to Friday
  • Optional after-hours & weekends extended support hours
  • Management of antivirus software – including regular updating to protect against emerging threats.
  • Microsoft Operating system and defined application security and stability patching
  • Defined third party application security and stability patching
  • Ongoing maintenance of the end-user device through policies and tuning
  • Ongoing monitoring of the end-user device performance and warranty status

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